AutoNation Direct Teams - "Go the Extra Mile" for the Customer
Mr. Timmons ......AutoNation
"We just want to CONGRATULATE your exemplary staff - Aaron Webb and Gary
Cancinos and AutoNation as a whole for the superb service they provided to us in our purchase of a new vehicle."
"It is truly rare these days to find someone who really cares about giving their very best in service to their customer. Obviously, AutoNation hires the cream of the crop and assures that the people dealing with prospective buyers know the business and actually care about serving their customers. There are way too many car dealerships who are NIGHTMARES to the buyer and people in general dread the purchaseof a new or used vehicle because of the vultures they encounter. We had just that experience with another dealership and their buying program through another major company. We had made it perfectly clear that we were dealing with two buying programs and would choose the vehicle and the buying program based on finding what we wanted and also obtaining the best possible deal."
"The person who originally contacted us through this other company handed us off to a "vulture" who had NO CLUE about the buying program pricing and no desire to place us in the vehicle of OUR choice, but rather the one he had available. He proceeded to deny returning our keys to us as he said "I know we can make a deal now." NOT...We could not get him to understand that fact until we threatened to contact the police if our keys were not returned in five minutes. We left with a very bad taste in our mouths for this dealership and their unethical practices. We also notified the buying program and told them we would NEVER use them after this bad experience and would tell our friends and relatives to steer clear of both the dealer and the buying program. That incident occurred on Wednesday night."
Thursday morning, a breath of fresh air blew in...Aaron Webb!
" What a difference from the way we were treated the previous day! Aaron had contacted us promptly after we registered online with UPROMISE and sought to find out what we were looking for and how he could assist us. Once we narrowed down the vehicle we were interested in, Aaron went to work to find it for us. We had two colors in mind and when the first was not available, he located the second and proceeded to pave the way for the most efficient and EASY purchase of a vehicle EVER. He had his work cut out for him as we had already applied for NMAC online and had been turned down. We then went to UPROMISE and applied for their financing. It was immediately approved and the blank check was to be sent out today. When Aaron saw the interest rate they offered us, he offered to step in and take our information and find us a better deal. He did not have to do that...we had financing and he could have sat back and just said...it is a done deal. "
"However, Aaron went the extra mile for us and worked very hard to secure the 2.9% and the $1,000 rebate from Nissan. He worked tirelessly with me ALL DAY long to get all the information and have the vehicle of our choice available and ready for delivery Thursday night. What an incredible employee you have in Aaron Webb! He got it done in one day and it was SEAMLESS! He referred us to Gary Cancinos for delivery and again we have nothing but praise for the process. Gary greeted us and first things first had us check out the vehicle and have George Harbin (Maroone) go over all the fundamentals of the operation and set up Bluetooth for our cell phones etc. George was amazing...He also went above and beyond in getting the car put into the garage out of the heat and weather for us to see and learn about. He transferred our license plate and assisted Gary in the delivery of the most beautiful Nissan we have even seen. We then went back in with Gary who had everything incredibly organized and color coded for signing. It was again seamless and smooth and we were in and out with our new car in record time. Even the receptionist was eager to assist with our receipt even when it was late and time for her to leave. Everyone had smiles and really portrayed a caring attitude about doing business with us."
"AutoNation has secured our business from here on out and the UPROMISE program will also be given this information as well. We know that companies hear all the bad stuff and complaints on a regular basis, but we feel that praise for an excellent job should be given when everyone goes the extra mile to assist a customer. Aaron, Gary and George all deserve the ultimate in praise for excellent service and concern for their customers. They are all truly assets to the AutoNation team in every way."
"MANY, MANY THANKS to Aaron, Gary, George and the AutoNation Direct team for being the very BEST in the automotive sales field."
